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Serena_C
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Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj

Thanks for letting me know you received a PM last night. Regarding a spotter, there are no particular timescales but you should be contacted on the number that you gave to @BumbleVMTech. If you don't hear anything within 10 days then come back to us and we can raise this further.

Kind regards,

Serena

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Horlj
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Re: Why can't I get virgin media both neighbours have it?

Thanks.

It is really frustrating. I will attach an image below to show you what I mean!

Blue - Cabinet 10

Green - Fibre is available

Red - My house which CAN'T get fibre

fibreeeeee.JPG

 

Surely it's an error? 

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Serena_C
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Message 193 of 285
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Re: Why can't I get virgin media both neighbours have it?

Thanks for the image @Horlj - I understand this must be frustrating for you, I'm sorry. Please do keep us posted when you hear back with regards to a Spotter.

Best wishes,

Serena

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degreecy
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Message 194 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi, wondering whether you could help?

I have tried to get virgin media services to my property but unfortunately failed - I desperately require the 1G broadband but willing to take the full package if it helps get the street work done.  The front wall of my property is literally <5M away from the CATV hatch coming from the cabinet so would require a short piece of tunnelling I guess.  

Virgin is serving the flats next to my house from the cabinet (and across the street), but not my property - probably because it never had cable.  A spotter did get in touch with me earlier in the year, but unfortunately due to timings was unable to schedule a meeting.

Thanks in advance!

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VM-Jon
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Message 195 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi there,

I am happy to take a look at this for you, I will send you a private message for some more information.

thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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CalYeadon
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Message 196 of 285
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Re: Why can't I get virgin media both neighbours have it?

Having a similar issue. I’ve bought a new house and checked the postcode and is said there is Gig1 fibre for the area but when checking the actual address it says not available. Every house down the road including house that mine is attached to can get the services but the system says mine cannot. 
there’s even a connection point in the floor right outside my front fence. 
I’ve spoke with an install team and they have advised that they will send someone to look but 99.9% of the time will it will be rejected. 
surely this is one of these times when we need to use a bit of human intelligence over computer says no and look into this. 
I’m not sure what I can do. BT/Sky are only offering 7mbs speed. I’d even cover any costs should there be any
Any advise/Help would be appreciated. 

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Christy_D
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Message 197 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi @CalYeadon 

Let me take a look for you

I'll send over a private message to take some details

Thanks,

Christy 


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Horlj
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Re: Why can't I get virgin media both neighbours have it?

Still heard nothing. At this point I'll just be going with 4G broadband with EE & then BT FTTP when it's done this summer.

 

Going through the never ending cycle of:

Post on here > Get PM > Tell person my problem > Get told "oh yeah I see" 

 

Rinse and repeat.

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VM-Jon
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Message 199 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj ,

 

Please can i ask which of the two circled red properties is yours? I know that is two different street numbers, please can you tell me if its the higher or lower of these.

Please do not post the address, i know the detail.

Many thanks

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Horlj
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Re: Why can't I get virgin media both neighbours have it?

It's the lower one

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