on 18-02-2020 11:12
Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine.
Answered! Go to Answer
on 23-11-2021 20:48
Hi Domsene,
Thank you for your post. I'm very sorry to hear about the issue you have had with getting this sorted.
When you have spoken with the team members over Private Message. What have they specifically advised regarding the services?
^Martin
on 23-11-2021 21:26
The most recent conversation was with a Virgin representative who I have been communicating via text. The mobile never gets picked up. On 12 November. She advised me that she had send a request to the area field manager, although I'm not sure what for. I have asked for an update but have not been getting a response.
on 23-11-2021 21:31
I have a reference number if it will help. Thanks
on 24-11-2021 08:14
Morning ,
I can see that @BumbleVMTech sent you a private message previously, if you can please pop them over a private message so this can be chased up.
Alex_Rm
on 24-11-2021 11:38
Hi,
I'm also having the same problem -- the neighbours just before and after us are listed, but not us, yet ours are all houses on the same road.
on 24-11-2021 11:40
Hi @ft32
Thanks for reaching out to us
I'll pop over a private message to see If I can assist with this
Thanks
Christy
24-11-2021 11:41 - edited 24-11-2021 11:56
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on 24-11-2021 12:18
Hi Alex- you will see that I had replied to that PM two weeks ago.
I cannot understand why this cannot be easily resolved. Would it not be easier for someone from Virgin to contact me rather than wasting time on a message board?!
on 24-11-2021 14:06
HI Domsene
Can I send you a private message again to chase this up
Gareth_L
on 24-11-2021 14:58
Hi Gareth- I have sent you the details on PM. To be clear, this has already been provided numerous times to other Virgin associates.