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jamie28763
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Message 131 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi Martin,

Wondering if you can help with getting a spotter(?), I can detect virgin media from my neighbours and would be great to move my current package to new address (its a new build in the street so possibly not connected to the virgin media network). Thank you in advance.

jamie

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Richw1982
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Message 132 of 285
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Re: Why can't I get virgin media both neighbours have it?

.

I work for VMO2 but all opinions are my own and are based on my own experiences
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BumbleVMTech
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Message 133 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi, I have sent you a PM to get some more infomation and hopefully help you 

 

Regards


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mazgup
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Message 134 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi,
I am also having the same issue as above. 
All of my neighbouring flats can receive virgin media (including those directly above me), but my flat number is showing as not available for Virgin.

 

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VM-Jon
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Message 135 of 285
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Re: Why can't I get virgin media both neighbours have it?

Let me have a look at this for you, I will send you a private message for some details


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edja74
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Message 136 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi Jon

Same issue here ... I just moved into a new house .. according to the website next door can get virgin but I can't.

I can see a number of the houses up the street have virgin connections.

Thanks - Ed

 

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Christy_D
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Message 137 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi there @edja74 

Please let me help you with this.

I'll send over a private message, to take some details

Thanks

Christy


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RTaylor
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Message 138 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi, I have a similar problem.  I live on a new(ish) development at the end of an older road.  All of the houses in the road can get Virgin Media but none of the properties in our development.  The closest house at the end of the road is only about 10m from mine, so it may be a simple job to extend?  Who should I speak to about this?

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Tom_F
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Message 139 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi RTaylor, thanks for getting in touch.

 

We can ask the relevant teams to look into it and provide an update, if you get back to me via PM we'll get onto that for you.

 

Tom 

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Christy_D
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Message 140 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi @RTaylor 

Would you like me to take a look at this for you?

@Tom_F I'm happy to assist with this one?

Kind regards, 

Christy


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