on 18-02-2020 11:12
Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine.
Answered! Go to Answer
on 18-04-2021 08:28
Hi I am in a similar situation. I live in a block with three flats in London and the flat directly above has FTTP.
I know this because I have been told over the phone to Virgin, but could not get an answer to why we couldn’t get fibre. It was very stressful being redirected to multiple departments and given no explanation. Please could you help?
18-04-2021 08:32 - edited 18-04-2021 08:33
@Southlambeth let me take a look for you, I will send you a private message for the detail.
Jon
on 24-04-2021 22:22
Hi I am in the same situation for a house we are looking at moving to. Both neighbors seem to have Virgin and we are on the main road but listed as service not available. Please could someone help me look into this?
24-04-2021 22:24 - edited 24-04-2021 22:25
Happy to take a look for you, I will send you a private message for some details and see what’s what. Thank you
on 25-04-2021 07:35
I have this problem too.
Virgin cable runs past my house and neighbour to the left can get broadband, I can’t.
I tried calling to get an explanation of why I am not on the system but no response.
Wondered if I might get better luck here.
25-04-2021 07:49 - edited 25-04-2021 07:50
Hi there @Imbimp
Let me take a look for you
I'll send a private message for more detail
Thank you
Christy
on 28-04-2021 20:23
Greetings,
I'm in a similar position - next door neighbours have VM connectivity.
Could you get in touch to see how to resolve?
Kind regards,
Anton
28-04-2021 20:23 - edited 28-04-2021 20:24
Hi @zeliard
Happy to check this too for you
I'll pop you a private message. Please keep an eye on the purple envelope in the top right corner
Thanks
Christy
on 04-05-2021 07:50
Similar situation. Neighbors all have it. I also know the previous tenant had virgin so not sure why website is blocking me?
04-05-2021 07:51 - edited 04-05-2021 07:51
Hi there @carkom
Happy to check this for you
I'll send over a private message to take some details
Thanks
Christy