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Southlambeth
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Re: Why can't I get virgin media both neighbours have it?

Hi I am in a similar situation. I live in a block with three flats in London and the flat directly above has FTTP.

I know this because I have been told over the phone to Virgin, but could not get an answer to why we couldn’t get fibre. It was very stressful being redirected to multiple departments and given no explanation. Please could you help? 

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VM-Jon
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Re: Why can't I get virgin media both neighbours have it?

@Southlambeth  let me take a look for you, I will send you a private message for the detail.

Jon


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bluedressigngow
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Re: Why can't I get virgin media both neighbours have it?

Hi I am in the same situation for a house we are looking at moving to.  Both neighbors seem to have Virgin and we are on the main road but listed as service not available. Please could someone help me look into this?

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VM-Jon
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Re: Why can't I get virgin media both neighbours have it?

Happy to take a look for you, I will send you a private message for some details and see what’s what. Thank you


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Imbimp
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Re: Why can't I get virgin media both neighbours have it?

I have this problem too.

Virgin cable runs past my house and neighbour to the left can get broadband, I can’t.

I tried calling to get an explanation of why I am not on the system but no response.

Wondered if I might get better luck here.

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Christy_D
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Re: Why can't I get virgin media both neighbours have it?

Hi there @Imbimp 

Let me take a look for you

I'll send a private message for more detail

Thank you

Christy


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zeliard
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Re: Why can't I get virgin media both neighbours have it?

Greetings,

I'm in a similar position - next door neighbours have VM connectivity.

Could you get in touch to see how to resolve?

Kind regards,

Anton

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Christy_D
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Re: Why can't I get virgin media both neighbours have it?

Hi @zeliard 

Happy to check this too for you

I'll pop you a private message. Please keep an eye on the purple envelope in the top right corner

Thanks

Christy


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carkom
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Re: Why can't I get virgin media both neighbours have it?

Similar situation. Neighbors all have it. I also know the previous tenant had virgin so not sure why website is blocking me? 

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Christy_D
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Re: Why can't I get virgin media both neighbours have it?

Hi there @carkom 

Happy to check this for you

I'll send over a private message to take some details

Thanks

Christy


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