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VM-Jon
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Message 201 of 269
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Re: Why can't I get virgin media both neighbours have it?

I  will Private message you @Horlj 


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Horlj
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Message 202 of 269
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Re: Why can't I get virgin media both neighbours have it?

Still heard absolutely nothing. Pathetic when it should be available to me.

 

Going with EE on a sim only unlimited deal temporarily until BT is available. Cheers all. 

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John_GS
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Message 203 of 269
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Re: Why can't I get virgin media both neighbours have it?

Hi Horlj

Thanks for posting. Sorry to hear this. Please call our sales team on 0800 183 1234 and they can assist further.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Horlj
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Message 204 of 269
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Re: Why can't I get virgin media both neighbours have it?

No thanks. I’ll just be told to wait 10-14 days for a non-existent callback from a spotter. 

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Horlj
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Message 205 of 269
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Re: Why can't I get virgin media both neighbours have it?

Had a call earlier today from sales, and they’d told me that my address had been ‘rejected’ with no reason given whatsoever.

No contact from a spotter like I was told there would be. Absolutely nobody can look at the photo I posted on the previous page and explain why it’s possible I don’t have it.

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Lee_R
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Message 206 of 269
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Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj thanks for posting and welcome back to our community. 

Sorry to hear that you've been advised that we cannot supply your address, but you've still not been advised as to why.  I'd like to take a closer look.  I am going to send you a private message.

Regards

 

Lee_R

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Lee_R
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Message 207 of 269
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Re: Why can't I get virgin media both neighbours have it?

Hi Horlj

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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umfrevillen
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Message 208 of 269
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Re: Why can't I get virgin media both neighbours have it?

Hello,

I have a similar situation to those previous. Everyone on my road has access to virgin fibre apart from mine.

I have sent off multiple requests to be connected via the website, but no one has ever got back to me.

Would you be able to PM me so we can work out whether it's possible or not and why?

Many thanks,

Nick 

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Lee_R
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Message 209 of 269
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Re: Why can't I get virgin media both neighbours have it?

Hi @umfrevillen thanks for posting and welcome to our community.  

I am sorry to hear you've not previously been able to have a spotter attend your property.  I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards


Lee_R

 

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Lee_R
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Message 210 of 269
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Re: Why can't I get virgin media both neighbours have it?

Hi umfrevillen

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R