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jamie28763
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Message 141 of 145
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Re: Why can't I get virgin media both neighbours have it?

Afternoon,

Please can anyone help, i seem to be going around in circles with VM over the last month+. I have moved into a new build and need a new connection (the builder has laid cables but not connected to VM). All the neighbours have VM but VM system is saying its not available when it clearly is. Apparently, I need a spotter (?), but trying to get hold of one seems to be impossible despite repeated promises from VM that someone will be in touch. Is there a number for these spotters I can call or a job site I can post the request on?

Thank you in advance

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VM-Jon
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Message 142 of 145
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Re: Why can't I get virgin media both neighbours have it?

Hi Jamie,

Let me take a look at this for you, i will send you a private message for some details.

Jon

Here to help! I'm an install manager helping out whilst working from home. Find out more


Tom_F
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Message 143 of 145
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Re: Why can't I get virgin media both neighbours have it?

That's fine with me thanks @Christy_D@RTaylor Christy is much more help to you with this kind of query, you're in capable hands 🙂

 

Tom 

thatchersj
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Message 144 of 145
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Re: Why can't I get virgin media both neighbours have it?

We have a similar problem - we are the first tenants in a new build and are unable to get fibre broadband through the openreach network as the cabinet is full so were recommended to try virgin by another provider. 

Our house (see below image) has been built on a corner plot and all the neighbouring addresses (on both sides of both adjoining roads) can get (or already have) virgin media, however our address (and the address of a second new build next door) does not appear on the online checker. My partner was told over the phone that our address could not be served, however this chain suggests there might be some hope?

We both work from home, so would really appreciate any help getting set up if possible!

 

virginavailability.jpg

 

 

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Christy_D
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Message 145 of 145
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Re: Why can't I get virgin media both neighbours have it?

Hi there,

Please let me check this for you.

I'll pop you a private message to take some details and look into this.

Thanks

Christy


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