Forum Discussion

Thora's avatar
Thora
Joining in
6 years ago
Solved

Why can't I get virgin media both neighbours have it?

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the ...
  • th3rdroc's avatar
    th3rdroc
    6 years ago

    Hi, some background info before an answer of sorts....

    virgin use their own cables etc, so totally separate to bt. This means virgin need to have cables running past your property which they can tap into and run to your house. Note all other providers piggy back on bts lines.
    if your neighbours have virgin, this means you probably will be ok. I say probably as i have virgin as i have a frontage to the main road and virgin ran a fibre cable up my garden to my house. One neighbour also has main road access and has virgin. The other neighbour has no main road access and cant access virgin (unless virgin invest in running fibre into the housing estate itself, not likely for now)

    so, if your property has direct acces to wherever your neighbours cable goes to, you can get virgin. It must be direct access, not through someone elses property..

    assuming you do, then virgin ought to be ok.....i say ought as their systems may not recognise you have access. I had to convince virgin i had main road access when i originally moved from bt....Good luck talking with them 🙂

Edward_d145's avatar
Edward_d145
Joining in
4 years ago

Hi!

I am looking to move to a property in an apartment building. When I'm looking at available broadband, the max speed offered is ~11mbps through Openreach. I am used to Virgin Media M500, so I'm concerned about this massive step down in speed. I've always used VM and would be very keen to stay with them.

When I put the postcode into the postcode checker, it says that VM is not available. When I've had a look at the properties around it, the house immediately next door is eligible for VM.  I was wondering what the scope would be to have a line installed to the property should I move in?

Thanks!

Melissa_F's avatar
Melissa_F
Moderator
4 years ago

Hi Edward_d145 

Thank you for your post.

We would like to take a closer look in to this for you. One of our forum team will be along shortly to send you a PM.

Thanks

Melissa

  • jackbradley999's avatar
    jackbradley999
    Joining in
    4 years ago

    Hello 

    I’m having the same issue, neighbours have virgin wired or can definitely be connected, yet for some reason I can’t. I also have a manhole for low voltage cables across my drive, everytime I enter my postcode into the checker it says no can do. 

    can someone please help with this? I’m sure there has to be a way to get connected!

    thanks 

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      4 years ago

      Hi there jackbradley999

       

      Thanks for your post and welcome to the community forums! 

       

      I'd be happy to check your address with you, I'll pop you a PM now so we can look into this.

       

      Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

       

      Thank you.