@Simon456 wrote:
@goslow
Thanks for the info - as I suspected unfortunately. Just seems a real shame. We want to sign up for the full monty, fastest speed, tv, phone the lot.
They can't do anything with the existing cable either, which sticks up out of the front garden.
We live in a built up area on the edge of London, with wife and I trying at times to work from home, with a poor and unreliable connection. Frustrating.
Whilst VM might (theoretically) be able to hook something up for you by joining onto the broken cable (and assuming the only break is on your property), I imagine they would not want to commission a new service (esp. at the highest tier of speed) onto a damaged cable. Presumably that would just open up the possibility of ongoing problems for VM from day 1 of your new service.
If you are on the edge of London, have you had a look at where Openreach have got to with their FTTP rollout?
https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband
also see whatever altnet providers might be available to you (a few names to check here)
https://www.ispreview.co.uk/index.php/2021/06/altnet-full-fibre-isps-target-29-9-million-uk-premises...
and a very long list here
https://www.ispreview.co.uk/index.php/2020/04/summary-of-full-fibre-build-progress-across-uk-broadba...
Openreach FTTP is available and ongoing in my area (mainly via telephone poles) and, once Openreach got going, the work progressed at a super-fast rate.