Forum Discussion

Thora's avatar
Thora
Joining in
6 years ago
Solved

Why can't I get virgin media both neighbours have it?

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the ...
  • th3rdroc's avatar
    th3rdroc
    6 years ago

    Hi, some background info before an answer of sorts....

    virgin use their own cables etc, so totally separate to bt. This means virgin need to have cables running past your property which they can tap into and run to your house. Note all other providers piggy back on bts lines.
    if your neighbours have virgin, this means you probably will be ok. I say probably as i have virgin as i have a frontage to the main road and virgin ran a fibre cable up my garden to my house. One neighbour also has main road access and has virgin. The other neighbour has no main road access and cant access virgin (unless virgin invest in running fibre into the housing estate itself, not likely for now)

    so, if your property has direct acces to wherever your neighbours cable goes to, you can get virgin. It must be direct access, not through someone elses property..

    assuming you do, then virgin ought to be ok.....i say ought as their systems may not recognise you have access. I had to convince virgin i had main road access when i originally moved from bt....Good luck talking with them 🙂

DJC1210's avatar
DJC1210
Joining in
4 years ago

Hi Christy

Yes I want services to this address. Thanks 🙂

D

Christy_D's avatar
Christy_D
Forum Team (Retired)
4 years ago

Hi DJC1210 

I will pop over a private message to take some more details

Thanks

Christy 

  • Horlj's avatar
    Horlj
    Tuning in
    4 years ago

    Funny one today after being told I couldn't get it.

    Engineer in the street so asked him what he thought about my situation, he actually laughed out loud when I showed him that we were apparently unserviceable and all of the other houses in the street were fine. We're the closest house to the cabinet. People half a mile down the road who use the same cabinet can get it.

    He told me to call up because it should be able to get sorted yet judging by over 20 pages of this thread I'd be completely wasting my time. 

    • umfrevillen's avatar
      umfrevillen
      Tuning in
      4 years ago

      If you're willing to wait, it'll probs take at least 4 month :') but that's only because it's taking them so long to get a permit from the council... That's my situation anyway

      • Horlj's avatar
        Horlj
        Tuning in
        4 years ago

        Take it you were in the same situation.. What did you say when you rang up? I get told "Oh sorry a spotter has been out and said it's unserviceable' which is clearly a load of rubbish. Nobody has been out to look at it at all.