Hi @Hordlj, thanks for your post.
If a spotter has been to the area and said this can't be serviced, then they are more qualified than the technician to make this judgement generally.
However, I do want to email the Area Field Manager to see if there's anything else that can be done with this based on what you're saying.
Please expect a PM from me shortly asking you to confirm some details.
Many thanks
Tom_W