Menu
Reply
umfrevillen
  • 5
  • 0
  • 0
Tuning in
475 Views
Message 211 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hello,

 

Yes, I'm satisfied. You have been very responsive!

I'll let you know if I run into any hiccups.

 

Many thanks,

Nick

0 Kudos
Reply
Lee_R
  • 5.26K
  • 243
  • 527
Forum Team
Forum Team
475 Views
Message 212 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Please do keep us updated umfrevillen

We'll be here when you need us.

Regard

 

Lee

0 Kudos
Reply
Horlj
  • 16
  • 0
  • 1
Tuning in
401 Views
Message 213 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

2 weeks on, and I have heard nothing from anyone at Virgin.

I was going to let it drop, but, it's insane to me that I can be closest to the box, and be the only person on the street who can't have VM. (There are spaces available, other houses in the street show it as available and ready to order)

My spotter had apparently 'denied' my access to VM, but I had never spoken to a spotter or anyone else at VM, so I don't see how this can be the case. It's incredibly annoying because I SHOULD be able to order it right now, but can't! 

0 Kudos
Reply
Zach_R
  • 3.34K
  • 107
  • 230
Forum Team
Forum Team
378 Views
Message 214 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj,

I am very sorry about the ongoing inconvenience and frustration this must be causing for you. A spotter won't always necessarily contact you on the day of attending to look over things I'm afraid, but I'll send you a private message in a few moments to see what we can do for you.

Please respond to this at your earliest convenience and we can go from there.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Horlj
  • 16
  • 0
  • 1
Tuning in
363 Views
Message 215 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Still no message.. It’s like VM don’t care about having people sign up. Must be doing incredibly well atm

Zach_R
  • 3.34K
  • 107
  • 230
Forum Team
Forum Team
336 Views
Message 216 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj,

Please check your private messages inbox and you should see a message from me there. You can find it using the plum envelope towards the top of the screen.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Zach_R
  • 3.34K
  • 107
  • 230
Forum Team
Forum Team
286 Views
Message 217 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj,

Thank you for getting back to me via private message so we could investigate further.

As discussed, at the moment we're currently unable to service your property. Sorry. However, if you submit your details here (if you haven't done so already) then we'll update you once we have an update on the matter.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
DJC1210
  • 2
  • 0
  • 0
Joining in
250 Views
Message 218 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi I have the same issue. I live on a road and the flat above can get Virgin Media but we can't as our flat is not listed on their system.

0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
242 Views
Message 219 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi @DJC1210 

Are you wanting to move services to this address


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
DJC1210
  • 2
  • 0
  • 0
Joining in
239 Views
Message 220 of 287
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi Christy

Yes I want services to this address. Thanks 🙂

D

0 Kudos
Reply