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Gareth_L
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Message 181 of 271
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Re: Why can't I get virgin media both neighbours have it?

Thanks Domsene

I will have a look now 

Has anyone got back to you at all

Gareth_L

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Domsene
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Message 182 of 271
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Re: Why can't I get virgin media both neighbours have it?

Thanks Gareth 

One of your colleagues mentioned were going to raise a request with an area field manager but that was 2 weeks ago and I haven't heard anything since despite several followups.  

 

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Gareth_L
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Message 183 of 271
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Re: Why can't I get virgin media both neighbours have it?

Leave that with me Domsene

It might take me 24 hours to get an update 

But I will update you along the way 

Gareth_L

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saurabhuic
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Message 184 of 271
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Re: Why can't I get virgin media both neighbours have it?

I am a current Virgin media customer and moving into a new house. The postcode checker says I cannot have connection but we do have connection to my immediate neighbor. 

 

Would love to get access

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John_GS
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Message 185 of 271
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Re: Why can't I get virgin media both neighbours have it?

Hi saurabhuic

Thanks for posting and welcome to the community.

I can't guarantee anything but will happily send you a PM, get some details and check what's happening here.

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Message 186 of 271
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Re: Why can't I get virgin media both neighbours have it?

Thanks for joining me on PM saurabhuic

As per the resolution of the PM, we've advised you to call Sales on 0800 183 1234 to look into the possibility of sending a spotter. This is because the address isn't coming up on my system.

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Horlj
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Message 187 of 271
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Re: Why can't I get virgin media both neighbours have it?

Yep. Same problem for me.

 

I'm in number 49, and both myself and 47 don't have access. Every other house on the street does have access. We're the closest houses out of everyone to the cabinet, it's directly over the road. The same cabinet which is used by absolutely everyone on the street.

How on earth can I not have access?

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BumbleVMTech
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Re: Why can't I get virgin media both neighbours have it?

Hi, I have sent you a PM to have a look for you

 

Regards

Rich


Here to help! Im a Field Technician helping out from home.

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************ FANCY £50 OFF YOUR BILL ************

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Serena_C
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Message 189 of 271
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Re: Why can't I get virgin media both neighbours have it?

Hi @Horlj,

Welcome to our Community Help Forum 🙂

Sorry to hear you are unable to get Virgin Media services, even though your neighbours have it. Did you receive a private message from @BumbleVMTech regarding this? Please do keep us posted on the outcome and let me know if there's anything else you need.

Kind regards,

Serena

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Horlj
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Re: Why can't I get virgin media both neighbours have it?

@Serena_C

 

Hello. Yeah I got a PM last night, it looks as though I will need a spotter to go out as it does look like I should be able to get VM services. Do you happen to know how long it would typically take for a spotter to go out and complete their check? Could I expect this to be done before Christmas? 

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