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Martin_N
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Message 171 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi Domsene,

Thank you for your post. I'm very sorry to hear about the issue you have had with getting this sorted. 

When you have spoken with the team members over Private Message. What have they specifically advised regarding the services?

^Martin

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Domsene
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Message 172 of 285
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Re: Why can't I get virgin media both neighbours have it?

The most recent conversation was with a Virgin representative who I have been communicating via text. The mobile never gets picked up. On 12 November. She advised me that she had send a request to the area field manager, although I'm not sure what for. I have asked for an update but have not been getting a response. 

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Domsene
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Message 173 of 285
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Re: Why can't I get virgin media both neighbours have it?

I have a reference number if it will help. Thanks 

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Alex_RM
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Message 174 of 285
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Re: Why can't I get virgin media both neighbours have it?

Morning ,

 

I can see that @BumbleVMTech sent you a private message previously, if you can please pop them over a private message so this can be chased up.

 

Alex_Rm

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ft32
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Message 175 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi,

I'm also having the same problem -- the neighbours just before and after us are listed, but not us, yet ours are all houses on the same road.

 

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Christy_D
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Message 176 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi @ft32 

Thanks for reaching out to us

I'll pop over a private message to see If I can assist with this

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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VM-Jon
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Message 177 of 285
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Re: Why can't I get virgin media both neighbours have it?

.


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Domsene
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Message 178 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi Alex- you will see that I had replied to that PM two weeks ago. 

I cannot understand why this cannot be easily resolved. Would it not be easier for someone from Virgin to contact me rather than wasting time on a message board?! 

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Gareth_L
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Message 179 of 285
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Re: Why can't I get virgin media both neighbours have it?

HI Domsene

Can I send you a private message again to chase this up 

Gareth_L

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Domsene
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Message 180 of 285
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Re: Why can't I get virgin media both neighbours have it?

Hi Gareth- I have sent you the details on PM. To be clear, this has already been provided numerous times to other Virgin associates. 

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