Virgin Media Community

[Martin_N]

Hi Domsene,

Thank you for your post. I'm very sorry to hear about the issue you have had with getting this sorted. 

When you have spoken with the team members over Private Message. What have they specifically advised regarding the services?

^Martin

[Domsene]

The most recent conversation was with a Virgin representative who I have been communicating via text. The mobile never gets picked up. On 12 November. She advised me that she had send a request to the area field manager, although I'm not sure what for. I have asked for an update but have not been getting a response. 

[Domsene]

I have a reference number if it will help. Thanks 

[Alex_RM]

Morning ,

I can see that @BumbleVMTech sent you a private message previously, if you can please pop them over a private message so this can be chased up.

Alex_Rm

[ft32]

Hi,

I'm also having the same problem -- the neighbours just before and after us are listed, but not us, yet ours are all houses on the same road.

[Christy_D]

Hi @ft32 

Thanks for reaching out to us

I'll pop over a private message to see If I can assist with this

Thanks

Christy

[VM-Jon]

.

[Domsene]

Hi Alex- you will see that I had replied to that PM two weeks ago. 

I cannot understand why this cannot be easily resolved. Would it not be easier for someone from Virgin to contact me rather than wasting time on a message board?! 

[Gareth_L]

HI Domsene

Can I send you a private message again to chase this up 

Gareth_L

[Domsene]

Hi Gareth- I have sent you the details on PM. To be clear, this has already been provided numerous times to other Virgin associates.