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LGLC
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Re: Why can't I get virgin media both neighbours have it?

I'm having exactly the same issue here. I'm moving to a flat around 200m away from where I currently rent, and would love to bring my Virgin Media service with me. Having checked the postcode and address, the service checker said Virgin Media broadband was unavailable. That seemed extremely strange, so I changed the address to the houses either side of the new property and both can access Virgin Media broadband. I do hope it's not a capacity issue.  I also noted that the property address itself seemed incorrect, as it's a house that's divided into 6 flats but is listed as 12 flats (which I believe was the case back in 1997 - 2010).  Any help would be much appreciated!

Thanks.

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Zoie_P
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Message 122 of 147
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Re: Why can't I get virgin media both neighbours have it?

Hi LGLC,

Thanks for your post and welcome to our forums.

I am glad to hear you are interested in our services. I can take a look for you to see if we can book a spotter to come and take a look for you ?

I will pop you over a PM and we can go from there.

Zoie

 

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Lkloudy
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Message 123 of 147
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Re: Why can't I get virgin media both neighbours have it?

Hi 

I am also having this issue in a terraced flat. We are top floor, but there are people in the stair / at other doors on the street with the services. 

we are really keen to go with virgin and would love any assistance / clarification on why we are unable to get the services. 

many thanks 

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VM-Jon
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Message 124 of 147
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Re: Why can't I get virgin media both neighbours have it?

Hi there,

please accept my apologies for the difficulties you’re having getting connected. I will send you a private message for some details and look into this for you.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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jamie28763
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Re: Why can't I get virgin media both neighbours have it?

Hello,

Please can you help? We currently have virgin broadband and would love to take it with us but the new address doesn't appear to be serviced despite the entire street having virgin.

Is there anything I can do?

Thank you in advance, Jamie

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Martin_N
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Message 126 of 147
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Re: Why can't I get virgin media both neighbours have it?

Hi jamie28763,

 

Thank you for your post and welcome to the community. 

 

We're sorry to hear we haven't cabled your new address yet. 

 

I am unable to locate your account on our side. Can you confirm if you have spoken directly with our Movers team regarding this yet?

 

If so what have they advised?

 

^Martin

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jamie28763
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Re: Why can't I get virgin media both neighbours have it?

Hi Martin,

I havnt, I just did the address check on the website and it said someone would be in touch in 10 days but I’ll speak with the movers team, thank you for suggestion.

jamie

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Martin_N
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Re: Why can't I get virgin media both neighbours have it?

Thank you for coming back to me. I do recommend reaching out to the Movers team they will be able to look into this for you. 

 

^Martin

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Vsab
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Re: Why can't I get virgin media both neighbours have it?

Hi 

I had "technical manager" handed me a leaflet, just 2 days ago, stating that I can get virgin media at my house, I checked the website and it says can't get the service. It's available at the flats just opposite my house. Literally canceled my BT broabdand yesterday, since it was the last day to cancel before I'm tied in to a 24 months contract. 

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Christy_D
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Re: Why can't I get virgin media both neighbours have it?

Hi @Vsab 

Thanks for your post.

I'll send over a private message to see if we can assist you with this.

Many thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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