Menu
Reply
Southlambeth
  • 1
  • 0
  • 0
Joining in
749 Views
Message 91 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi I am in a similar situation. I live in a block with three flats in London and the flat directly above has FTTP.

I know this because I have been told over the phone to Virgin, but could not get an answer to why we couldn’t get fibre. It was very stressful being redirected to multiple departments and given no explanation. Please could you help? 

0 Kudos
Reply
VM-Jon
  • 1.01K
  • 159
  • 197
Forum Team
Forum Team
745 Views
Message 92 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

@Southlambeth  let me take a look for you, I will send you a private message for the detail.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply
bluedressigngow
  • 1
  • 0
  • 0
Joining in
707 Views
Message 93 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi I am in the same situation for a house we are looking at moving to.  Both neighbors seem to have Virgin and we are on the main road but listed as service not available. Please could someone help me look into this?

0 Kudos
Reply
VM-Jon
  • 1.01K
  • 159
  • 197
Forum Team
Forum Team
703 Views
Message 94 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Happy to take a look for you, I will send you a private message for some details and see what’s what. Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more


Imbimp
  • 1
  • 0
  • 0
Joining in
667 Views
Message 95 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

I have this problem too.

Virgin cable runs past my house and neighbour to the left can get broadband, I can’t.

I tried calling to get an explanation of why I am not on the system but no response.

Wondered if I might get better luck here.

0 Kudos
Reply
Christy_D
  • 1.62K
  • 228
  • 253
Forum Team
Forum Team
664 Views
Message 96 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi there @Imbimp 

Let me take a look for you

I'll send a private message for more detail

Thank you

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
zeliard
  • 1
  • 0
  • 0
Joining in
623 Views
Message 97 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Greetings,

I'm in a similar position - next door neighbours have VM connectivity.

Could you get in touch to see how to resolve?

Kind regards,

Anton

0 Kudos
Reply
Christy_D
  • 1.62K
  • 228
  • 253
Forum Team
Forum Team
621 Views
Message 98 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi @zeliard 

Happy to check this too for you

I'll pop you a private message. Please keep an eye on the purple envelope in the top right corner

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
carkom
  • 1
  • 0
  • 0
Just joined
591 Views
Message 99 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Similar situation. Neighbors all have it. I also know the previous tenant had virgin so not sure why website is blocking me? 

0 Kudos
Reply
Christy_D
  • 1.62K
  • 228
  • 253
Forum Team
Forum Team
589 Views
Message 100 of 149
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi there @carkom 

Happy to check this for you

I'll send over a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply