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Christy_D
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Re: Why can't I get virgin media both neighbours have it?

Hi @rb712 

Happy to check this for you

I’ll pop a private message to take some details.

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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VM-Jon
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Message 82 of 124
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Re: Why can't I get virgin media both neighbours have it?

.


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Mapit
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Message 83 of 124
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Re: Why can't I get virgin media both neighbours have it?

Dear Virgin Media,

I am in process of buying a property while checking for broadband connections I noticed that both the neighbours have Virgin Media but for this property I get the message “Service is not available in your area” . Please could you help? I really need broadband connection as I work from home full time.

Thank you.

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VM-Jon
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Message 84 of 124
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Re: Why can't I get virgin media both neighbours have it?

Hi @Mapit ,

let me look into this for you, I will send you a private message for some more details.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Viking7688
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Message 85 of 124
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Re: Why can't I get virgin media both neighbours have it?

I’m having this issue also. We have been with virgin media for a good 14 years, we are moving into a 5 year old house, where across the street and the street on the corner all have virgin services. Yet we are told unable to receive them? We rented a property on the same development around 2 years ago and there was no services to this property, but was installed for us before we moved in.

Very frustrating, as we are like 6 months into an 18 month contract.

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VM-Jon
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Message 86 of 124
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Re: Why can't I get virgin media both neighbours have it?

Let me take a look for you, I will send you a private message for the details.


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Jianu
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Message 87 of 124
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Re: Why can't I get virgin media both neighbours have it?

Hi, I live în a flat. moved last year, the only thing that I'm missing is your fast internet, when I enter my details on your web page it's says that is not available yet, but for my next door neighbour is, also for the other neighbour in front of my flat is available, I have a private front garden and the cable for virgin is just 2 meters away, is there any solution for me, please!

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Christy_D
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Message 88 of 124
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Re: Why can't I get virgin media both neighbours have it?

Hi there @Jianu 

Let me see what I can do for you

I'll pop you a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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jmckinley
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Message 89 of 124
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Re: Why can't I get virgin media both neighbours have it?

Hi,

I have the same situation. my neighbours next door on both side have it as does the rest of our street. I can also see that we have a CATV access coved right outside my house. Could someone please contact me to be looked into?

 

Thanks

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Christy_D
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Message 90 of 124
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Re: Why can't I get virgin media both neighbours have it?

Hi @jmckinley 

I'll pop you a private message to take a look

Please keep an eye on the purple envelope in the top right corner.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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