Showing results for 
Search instead for 
Did you mean: 

Weird call

Joining in


Has anyone else been receiving calls, from what sounds like an Indian lady, about your Internet from the following numbers

015********* and 012*********

Looking forward to hearing feedback 



Alessandro Volta

Very likely a scam call. VM does not make unsolicited, proactive technical support calls to its customers.

If the caller claims that 'hackers have taken over your connection', 'someone has accessed your router', 'VM has detected a problem with your connection', or anything similar-sounding, then these are all scam calls.

Just hang up on them without talking to them and do not accept any offers to 'fix' the imaginary problem by downloading remote access software to your devices.

Very Insightful Person
Very Insightful Person

The numbers used are either fake, or clones of real numbers used by innocent parties. Calls enter the country via the internet & usually originate from India, where UK authorities have no durestiction.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hi cmarais

Thank you for your post, welcome to the Community Forums.

Sorry to hear you've received some strange calls - what was the call regarding specifically? 

We'd never call our customers to advise them of a fault as this would be something that customers either need to report to us or check here.

We do sometimes call customers for marketing purposes, however as the other community members have advised above, those numbers don't look genuine. 

If you do still have any concerns or if there was anything we could help you with, just let us know.