Vulnerable mum has lost incoming calls

[brawnyc]

Hi my mum is over 80. She has lost incoming calls. I can’t help her at the moment because I’m 100miles away. I’m not sure if she should have had a switch over to fibre? Could this be the issue? Northampton area . 

[Akua_A]

Hi @brawnyc 

Welcome to our community forums and thank you for your first posts.

Sorry to hear your mum is currently unable to receive incoming calls. We can understand your concern and want to best help. I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,