VoIP and New Phone

[sibyl14]

Hello, please could someone help?  I have my home landline connected to my hub via a VoIP adaptor.  If the phone itself stops working and I need to replace it, can I just disconnect the old phone from the adaptor and plug in the new one or is there more involved pretty please?  Been trying to ring Virgin for an answer but they're so busy......

[Tudor · Accepted solution]

Just unplug old phone from adapter and plug in new one. 

[Alex_RM]

Hi sibyl14,

thanks for posting, and sorry to hear you're having some issue with the line. 

You would just need to plug in the new handset as Tudor has confirmed. If however you're still having any problems after changing the handset please let us know.

Alex_Rm

[sibyl14]

Hi Alex, many thanks for your courteous and helpful reply, very much appreciated.  (I am 68 old female on her own and technology scares me proper, lol! Bless you x

[Ayisha_B]

Our pleasure @sibyl14 

If you need anything else, don't hesitate to get in touch - we're always happy to help 🙂

[sibyl14]

Thank you Ayisha, you guys are amazing, bless you.  Have a lovely Sunday afternoon x

[Ayisha_B]

Likewise 🙂
Have a great day!