Hi VicandBob, it should be viewable within 1 hour but go off the Forum PM I sent you for the date 🙂
Kind regards
Forum TeamHi VicandBob,
Thanks for coming back to us on this one.
When we've been able to recognise that an engineer is needed for the switchover, if you've not replied to any of the notifications then we do put a restriction on the line so it will prompt you to call us. Just to be clear, it doesn't restrict emergency numbers and it still allows any incoming calls as normal.
Once the visit is booked, the restriction code is set to be removed from the account and the landline should then be unrestricted again within 24 - 48 hours.
If you are still having an issue with dialling calls by close of play tomorrow, pop back to us here Wednesday morning and we can check the restriction code has been removed.
Apologies once again for any inconvenience.
Thanks,
Hello. Thanks for getting back to me to explain. However, I received no notifications from Virgin in advance to advise me that a switchover needed to happen, and I still haven't been contacted to arrange for a engineer to visit, even though I spoke to the Virgin Helpline on Saturday morning and it's now Wednesday. Are you able to look into this for me, please. Thanks very much.
Forum TeamHi VicandBob,
Thank you for your reply - can you now make calls?
The visit for the engineer should be viewable in your online account - virg.in/myVM - do let me know if you're not able to see it however.
Kind regards,
Hi there. No we still can't make outgoing calls from our landline. My partner has just checked for me as I'm currently at work and not able to check myself. i can see that an appointment has been made on My Virgin Media but this is not until 6th July, and we need the phone line to be working in the meantime if that could be sorted, please. Also in the 'My orders and appointments' section of My Virgin Media it just says 'orders' rather than 'appointment' and then says 'phone'. We do not need a phone as we have a working phone, just not a working phone line. I was told when I spoke to the Virgin Media Helpline last Saturday that we had to have a new Superhub 3 and move our phone line from a wall socket so that it goes through to the new superhub. Can you confirm that this is what the appointment on 6 July is for, and that you will restore our phone line in the meantime, please. Thanks very much.
Forum TeamThanks for coming back to us. I am sorry the line is not working, there's no reason it shouldn't be - can you unplug the landline for me and replug it back in? Let me know when done. If you've got a hub lower than a 3, we'd be sending you this as well for the migration to work but currently this issue with the landline isn't connected to the migration so don't worry 🙂
Kind regards,
