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VOI cutting off

NigelKirby
Joining in

on ‎21-02-2024 15:29

I'm trying to contact my insurance company and get put on hold as usual.

The connection seems to cut out after 7 mins 30 secs. Tried three times, same result.

Is this a 'time out' feature of VOI?

If so, can I disable it?

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2 REPLIES 2

Kath_F
Forum Team
Forum Team

on ‎21-02-2024 15:46

Hi NigelKirby, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that your call to your insurance provider is cutting out after 7.5 minutes. Can you let us know if you have this issue when calling any other numbers too?

Can I also ask you to clarify what you mean by VOI?

Thanks, 

Kath_F ✨
Forum Team

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Tudor
Very Insightful Person
Very Insightful Person

on ‎21-02-2024 15:59

Cannot be for every call, otherwise people would be unable to call customer services!


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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