VM Landline connection

[bspquinn]

I have never used my VM landline but would like to connect to my VM Hub5. Can I port my bT number?

[Kath_P]

Hi bspquinn, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

Whether you can port your BT number over to us will depend on a few things. The first one being that the line needs to be active. Do you still have your landline service with BT or have they already closed the line? 

Pop back and let us know so we can help further.

Thanks, 

[bspquinn]

Thanks for your reply.  We still have an active BT line but want to end it.

[Kath_P · Accepted solution]

That's perfect 😊

Please keep this active and do not give notice to leave as this will hinder the number port request. 

We'll pop you a private message to get some information and we can go from there 😊  If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi bspquinn, 

Thanks for sticking with me via private message. We're glad that we were able to get things sorted out for you. 

If you have any further issues, you know where to find out. 

Take care,