Forum Discussion

MattyC2's avatar
MattyC2
Joining in
8 months ago
Solved

Vm connect will not connect to hub 5

I've just got a hub 5 (been installed for 6 days now) and the Connect App will not see it. 

I have restarted the hub, tried rebooting, deleted the app, deleted and reinstalled the app but nothing works. I don't use a VPN. 

Any suggestions?

  • Assuming your Hub 5 is in Router mode, that suggests VM's back end systems have still not updated with the details of your Hub.   All you can do it wait a few days and try again. Don't bother rebooting the VM Hub, that is not the problem / not a fix.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Manage the Hub via the admin console and forget the app.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      The only issue with that advice is that since around February 2024 the direct Hub 5 gui interface no longer allows the user to change the name of connected devices.  The only way to do this is via the Connect App but even then the changes are not replicated in the Hub gui.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Graham_A wrote:

        <snip>  The only way to do this is via the Connect App but even then the changes are not replicated in the Hub gui.


        So another fail for the app in not propagating the information to the Hub's GUI ?  Excellent .....

  • Client62's avatar
    Client62
    Alessandro Volta

    The one reason for use of the Connect app with the Router mode Hub 5 is to Disable Smart Security. 

    Once that is done, the Connect app can + should be deleted.

  • Client62's avatar
    Client62
    Alessandro Volta

    If you use an iPhone make sure the VPN also known as Apple Relay is disabled.

    What is the exact wording of error message from the Connect app ... a screen shot would help ?

      • Zach_R's avatar
        Zach_R
        Forum Team

        Hi MattyC2,

        Thank you for your posts and welcome to our community forums. We're here to help.

        I'm very sorry to hear you've been having some issues with the Connect App detecting and connecting to your router. Is this ongoing for you today or is your Connect App now working with the new router?

        Thanks,
         

  • Client62's avatar
    Client62
    Alessandro Volta

    Assuming your Hub 5 is in Router mode, that suggests VM's back end systems have still not updated with the details of your Hub.   All you can do it wait a few days and try again. Don't bother rebooting the VM Hub, that is not the problem / not a fix.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    Ditch the wretched Connect app.  Source of all trouble and will continue to be so.  Delete it from all your platforms and rely on the GUI interface to the Hub 5.

    • MattyC2's avatar
      MattyC2
      Joining in

      are you able to disconnect devices from WiFi like you can in the app?

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Hi MattyC2,

        Can you confirm if you have a VPN on the device you're using? Or unknowingly through a security app on the device?

        Alex_Rm