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Switchover didn't happen

On our wavelength

We were told that our home phone was switching to digital in January. We were sent an adapter. I bought new cable to make the phone wire reach to the router. But nothing happened. The phone is still working on analogue, and there's no connection if I plug it into the router via the adapter. 
Has Virgin changed it's mind about doing this? Or is it "manyana" culture - it will happen some day, when you're least expecting it!
Anyone else had issue with delays in switchover?


Forum Team
Forum Team

Hey BristolPete, thank you for reaching out and I am so sorry to hear this.

Right now there is a pause on all switchovers, once we start doing them you will get an email / letter about this.

Please keep the adapter safe for now. 

Matt - Forum Team

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