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Requesting Digital Voice Switchover

M_J_S
Joining in

I'm aware VM are switching phone users over to digital voice. Is it possible to request this is done immediately, rather than waiting for VM to get around to our area?

The reason we want to switch is that we have terrible sound quality on our VM phone line, and the VM engineers who visited identified that it's down to a damaged copper phone cable. But the policy is not to replace copper phone cables any more, so we are stuck with bad sound until we switch.

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @M_J_S 

Thanks for posting and welcome to the community. Sorry to hear of any phoneline issues, We are still repairing if we can however, even if it's a copper line. 

I will send you a PM now to get some details and book in an engineer visit, they may just want to do the migration though like requested :).

John_GS
Forum Team


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