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Re: Scam Virgin Media calls

Ianpb
On our wavelength

I had exactly the same thing today, with other callers audible in the background, like a big operation. I challenged what sounded like an Indian woman on some technicalities, which caused her to get flustered, but she then continued with the same script. I interrupted her with "You're not from Virgin Media; you're trying to scam me." To which the line went dead. The caller's number was [REMOVED]

So how do they know who are the Virgin Media customers?? Inside job?


[MOD EDIT: number edited in case it's an innocent number being spoofed]

18 REPLIES 18

goslow
Alessandro Volta

OFCOM publishes lists of which telecoms companies own which blocks of numbers. This gives the scammers a good first guess who the provider is when they place a call.

Their luck fails though if the customer has ported the phone number elsewhere but that won't stop the scammer trying their scamming routine and storyline.

VM does not make outbound unsolicited tech support calls so, if you get such a call, it is always a scam.

Best approach is to hang up without talking to them.

Kath_F
Forum Team
Forum Team

Hi Ianpb, 

Thanks for your post and apologies to hear you're receiving these sorts of calls. 

Most of these types of calls are from an auto dialler that automatically dials each number until they come across an active one. At that point you're put through to an 'agent' and it's just a coincidence that they've reached a Virgin Media customer. I think the best way to be is to stay vigilant and if you're ever unsure then hang up and call us direct. 

If you are sure any are scams or fraud then make sure you are reporting the calls to Action Fraud UK here so they can get as much information as possible to close the scammer down.

It's also worth registering for the Telephone Preference Service here. It is the UK’s only official ‘Do Not Call’ register for landlines and Mobile numbers and is free. That should help reduce the number of calls you receive. 

Finally we have a handy page with loads more help and advice too. You can view that here

If there is anything else we can help with, please let us know. 

Thanks, 

Kath_F
Forum Team

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nodrogd
Very Insightful Person
Very Insightful Person

I have asked the mods to remove the posted number, as it has been cloned from a genuine user that has nothing to do with the scam.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tudor
Very Insightful Person
Very Insightful Person

I escalated it on the 22/6 for this, but looks like it was not done until today.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Ianpb
On our wavelength

In my experience, as well as many others, Action Fraud UK is absolutely useless.

bhaskarsamani
Up to speed

Telephone Preference Service is useless, still get un wanted phone calls 

if you cancel virgin media contract at the end of it, retentions can call you ?

Hi @bhaskarsamani, if a disconnection is place on an account, customers may be called by our retentions team during the 30 day notice period to see if a last ditch offer can tempt the customer to perform a U-turn and stay with us.

Thanks,

David_Bn

Hi @bhaskarsamani,

The post will be assigned out to a member of the Forum Team in due course.

Thanks

David_Bn