Phone not working

[clareet2021]

Landline phone is dead. Display on handset is working, so not that.

[Steven_L]

Hey clareet2021,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your landline at the moment. Have you checked our service status page to see if there are any issues in your area? You can find the service status page here. If there are no issues shown on the service status page, we will be able to help further from here on the forums.

Kind Regards,

Steven_L

[AUser1]

I'm about to post a similar problem in my area, Leeds. I'll suggest trying a different phone in that socket and trying that phone in a different socket, maybe even a neighbours.

[Steven_L]

Hey AUser1, 

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your landline at the moment. Are you experiencing a total loss of service?

Kind Regards,

Steven_L

[clareet2021 · Accepted solution]

There are no problems with kit or in the area according to that.

[Steven_L]

Thanks for coming back to us clareet2021,  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[kolvin1]

My landline has been dead for days. No dial tone so no outgoing calls possible. It was set to divert calls to my mobile anyway so when I ring my landline it does divert. The service status page alternates from saying no problems in my area to sorry about the fault we are working hard to fix it, and of the course the expected repair time comes and goes. How can the phone not work for days??

[Ayisha_B]

Hi @kolvin1 👋

Welcome back to our Community Forums and thanks for your post.

Sorry to hear to hear your experiencing issues with your landline.

If the Service Status page advises of a fault, then I can assure you our engineers will be working on it.

Is there an update on the estimated time of fix?

[kolvin1]

It depends. The website says there are no issues. Ring up and there is an automated message saying that it is being worked on. The fix time is usually set at 4 or 8pm that day but the days come and go. It's a general fault in this area but it has been days now

[Ayisha_B]

I'm going to pop you a PM 📩 so we can check the account and provide an update.

Thanks