My landline phone which is a plug-in stopped working on Tuesday. There is no dialing tone and when someone rings my number they get the engaged tone. The status shown by Virginmedia has remained green, that is there are no problems at my home. There is no way to report this fault in the app.Does anyone have any suggestions please?
Thanks for joining me over private message George99999,
Pop back and let us know how the visit goes 😊
Alex_Rm
Forum TeamHi George99999,
Thanks for posting and sorry to hear you're having some issues with the line.
I've had a look at things from our side and it looks like you'll need an engineer. I'll need to confirm a few details with you first, so I've popped you over a private message.
Alex_Rm
Forum TeamThanks for joining me over private message George99999,
Pop back and let us know how the visit goes 😊
Alex_Rm
The technician appointment was cancelled by Virginmedia as it was a network problem in my area. After a couple more days the issue was resolved and the landline phone has been working normally.
Thanks for your help.
Forum TeamHey George99999, thank you for reaching out and we are happy to hear the phone line has been resolved.
If you need anything in the near future do let us know.
Have a lovely weekend.
