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gizmore's avatar
gizmore
Joining in
2 years ago
Solved

Home phone not working

All services to broadband, home phone, tv, went down, services were repaired but home phone not working,

need this for medical reasons.

  • Alex_RM's avatar
    Alex_RM
    2 years ago

    Hi gizmore,

    Thanks for posting and welcome to our community 😊

    Very sorry to hear you've had some issues with the service, I've had a look at things from our side and it does look like there are still some ongoing problems.

    Our engineers are aware of it, and are working to resolve things as quickly as possible. 

    At the moment there is not an updated fix date/ time.

    Alex_Rm

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi gizmore,

    Thanks for posting and welcome to our community 😊

    Very sorry to hear you've had some issues with the service, I've had a look at things from our side and it does look like there are still some ongoing problems.

    Our engineers are aware of it, and are working to resolve things as quickly as possible. 

    At the moment there is not an updated fix date/ time.

    Alex_Rm

    • gizmore's avatar
      gizmore
      Joining in
      2 years ago

      All the virgin phones in my area went down engineers have been to some of them and repaired.could you arrange for one to come and repair mine.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi gizmore 

        Thanks for coming back to the thread. 

        You were affected by an area fault which is now fixed.

        Have you got a dial tone or anything on your handset?