Phone line issues

[Sprinks27]

I’m having issues with my landline, I can’t make or receive any calls and it just says check phone line. I have tried resetting the hub checking all the wires but nothing. 

[Daniel_Et]

Hi @Sprinks27 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issues you're having 😔

Have you tried following all the advice provided in this article here?

If you're still no further forward after doing so, please let us know.

Regards,
Daniel

[Sprinks27]

Hi Daniel

thanks for replying and yes I’ve tried all that and still nothing, my phone still says check phone line.

[Daniel_Et]

Hi @Sprinks27, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel