Phone Line

Good evening,

I called VM Customer service to report a fault with the telephone line, I got all the usual generic phone tests which reported back to me that there was an issue with the phone line. 

I then got through to an advisor who went through the same tests and told me that there was an issue. He then told me that they would put a 24 hour monitor on the telephone line and I received texts today that told me the line is good. 

I still have no dial tone and unable to receive any calls, I want to know if anyone else has had this issue and what was done to fix this. 

For context I have the VM Super Hub 2ac which I believe does not have a connection to the phone directly. I believe the phone is connected via BT master socket separately. 

Thanks in advance.