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Phone Line Down

Tuning in

Good Evening all.

Just spent the last 46 minutes on hold after getting through to VM customer service, to report a fault on our home phone line. Went through the usual hoops and was told there is a fault on line. The phone hasn't worked for over six months. I was then told I would be transferred to another department. I then waited on hold for 46 minutes and was then cut off. Is there a simpler way to report a fault? 


Forum Team
Forum Team

Hi darkhelmet

Thanks for your post and welcome to our community.

I'm sorry to hear the phone line hasn't been working and that the call connection was lost when reporting this. 

I'd be happy to send you a private message to take a closer look and book an engineer visit if needed.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team

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