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Perm Call Num Suppress not working :(

Emmyboo
Joining in

Hi, I have my number permanently withheld. On my bill it states exactly this 'Perm Call Num Suppress' as an add on. I have made a couple of calls to a tradesman and to family where they have said my number has shown. I called virgin and they said that this was fixed but I needed to reboot my router just to make sure - done. Rang family and they said my number is still coming through - how can this be fixed? 

6 REPLIES 6

Matthew_ML
Forum Team
Forum Team

Hey Emmyboo, thank you for reaching out and I am so sorry to hear this,

I've taken a look at our side and I can see you've been in contact us with since you posted this.

Did the team manage to help at all?

Matt - Forum Team


New around here?

Hi there, no I did as advised during the call - rebooted the system then called my Mum and she said my number is still showing 😞

I'm so sorry to hear this and thank you for confirming @Emmyboo I'm going to pop you across a private message so we can take a closer look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

newapollo
Very Insightful Person
Very Insightful Person

Hi @Emmyboo 

Whilst waiting for VM to permanently activate this feature for you, have you tried dialling 141 followed by the number you are calling?

Info below from https://www.virginmedia.com/help/landline/withold-number 

How to temporarily withhold number

To withhold your number, simply dial 141 before the phone number you’d like to call. You’ll need to do this any time you want to conceal your number.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thankyou, I will message you back.

Hi, I have been dialling 141 before the number but this doesn't work - I just called my work and they then called me back on my landline as the number came up on their caller display! 😞 I assumed it always worked 😞