My parents raised a PSTN fault on their line a few days ago (both are in their 80s and I would class as 'vulnerable'). Their DECT phone displayed a "line fault" and the number ringing engaged.
Today, the engineer arrived and have converted them (without any discussion) to VoIP. I thought the government had paused activity for migrations for all Communications Providers (CPs). Is it still VM policy to migrate the elderly to VoIP?
It feels like they have migrated them, rather than attempt to fix the original fault, as it was probably the easiest option for them.
This probably needs to happen anyway, but they had had their answerphone, which is their main DECT base station moved upstairs to where the Hub is located and not where they spend most of their time, so they are now unaware of answerphone messages unless they actively check the base unit upstrairs.
There are solutions to these issues, but they need more planning and discussion.
They've also been left, they say, with a 'monstrosity' of a large phone, which I presume (I haven't seen it yet), which is some backup solution (which may contain batteries). Has anyone else seen similar?
This feels like a fix which has been imposed on my elderly parents. The move to VoIP is something which needs to happen, but this is not the way to go about it.
Can someone from VM please contact (DM) me to discuss.
