Forum Discussion

Joining in

2 years ago

Not receiving landline calls from EE mobiles

I can call my landline from my O2 mobile and a Lebara mobile but a friend calling from an EE mobile or Plusnet landline gets number not recognised. I can make outgoing calls ok. My landline phone is connected to the router.

11 Replies

Ashleigh_C
Forum Team
2 years ago
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Hi there Shards

Thank you so much for your post and welcome to the forums, it's great to have you back with us.

I am so sorry that you have faced this issue with your landline! Can I check, have multiple people from EE numbers tried to call and got the same issue or just one?
- Shards
  Joining in
  2 years ago
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  Hi Thanks for the quick response. At the moment it’s just one I know of who has tried calling our landline for 2 days. She came to our house and called our landline several times from her EE mobile and got the number not recognised message. I did get this message calling from my O2 mobile a couple of times but it was ok when I tried a second time.
  - Ashleigh_C
    Forum Team
    2 years ago
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    Thank you Shards
    
    I know you mentioned you can call from the phone but to clarify can you call the EE phone and does it show the correct number when you do?
Shards
Joining in
2 years ago
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will do, it will be tomorrow
- Kath_P
  Forum Team
  2 years ago
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  No worries at all Shards.
  
  We're here until 9pm this evening so pop back to us later on today to update us.
  
  Many thanks,
  - Shards
    Joining in
    2 years ago
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    Hi Kath
    My next door neighbour called my landline ok from his O2 mobile but when he tried his landline phone he gets number not recognised. He is on Sky which I think is via BT. I’m a bit concerned as I’m under treatment for cancer and worried that I might miss calls from the hospital.
    Thanks Steve

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Not receiving landline calls from EE mobiles","moderationData":{"__ref":"ModerationData:moderation_data:5452148"},"body":"

Hi there Shards

Thank you so much for your post and welcome to the forums, it's great to have you back with us.

I am so sorry that you have faced this issue with your landline! Can I check, have multiple people from EE numbers tried to call and got the same issue or just one?

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Hi there

Thank you so much for your post and welcome to the forums, it's great to have you back with us.

I am so sorry that you have faced this issue with your landline! Can I check, have multiple people from EE numbers tried to call and got the same issue or just one?

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Hi Thanks for the quick response. At the moment it’s just one I know of who has tried calling our landline for 2 days. She came to our house and called our landline several times from her EE mobile and got the number not recognised message. I did get this message calling from my O2 mobile a couple of times but it was ok when I tried a second time.

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Thank you Shards

I know you mentioned you can call from the phone but to clarify can you call the EE phone and does it show the correct number when you do?

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Thank you

I know you mentioned you can call from the phone but to clarify can you call the EE phone and does it show the correct number when you do?

will do, it will be tomorrow

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will do, it will be tomorrow

No worries at all Shards.

We're here until 9pm this evening so pop back to us later on today to update us.

Many thanks,

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No worries at all Shards.

We're here until 9pm this evening so pop back to us later on today to update us.

Many thanks,

Hi Kath

My next door neighbour called my landline ok from his O2 mobile but when he tried his landline phone he gets number not recognised. He is on Sky which I think is via BT. I’m a bit concerned as I’m under treatment for cancer and worried that I might miss calls from the hospital.

Thanks Steve

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Hi Kath

Thanks Steve

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