No phone line, no broadband

[Anonymous]

My mother agreed an upgrade to her broadband in June.

Since then, she has had no phone line nor broadband.   She is 86 and her personal alarm needs a functioning phone line to operate.  The technician was  a no show yesterday after her waiting all day.   No show this morning. 

She herself has called 1908 3 times this morning only to be cut off mid conversation each time.   She has been told that the next available date for a tecnnician will be 22nd August. 

Unacceptable.

She is living alone and this is an extremely worrying situation for the whole family.   

I am at a loss of how to resolve this for her and am hoping Virgin Media will see this post and make contact urgently.

[Daniel_Et]

Hi @Anonymous, thank you for your post and welcome to the Virgin Media Community.

We're really sorry to hear about the poor experience your mother has had and the situation she finds herself in.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel

[Anonymous]

So that was absolutely of no help and I have been pointed back to customer services where they expect an 86 year old woman to go on the web chat or call 1908 and wait 30 minutes at a time.   

[Daniel_Et]

Hi @Anonymous, we're sorry to hear you feel this way.

As explained via private message, we can't deal with Virgin Media Ireland customers or queries from here unfortunately. 

Regards,
Daniel