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No dial tone on landline

On our wavelength

We've had no dial tone for just over a week. We've tried ringing with our mobiles for help and support but, no one seems to be able to help. We are waiting for test results from hospital/gp's and they always get in touch via landline. Our mobile phone service is terrible since o2 took over


Forum Team
Forum Team

Hello @Cazzle18 

Welcome back to the community

Sorry to hear you're having issues with your landline at the moment.

Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

How many pieces of equipment are connected to the phone line?

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

  • Check the phone is seated in the base unit correctly & powered ON.
  • Remove all other equipment connected to telephone sockets.
  • Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Let me know if any of these checks work at all, or if anything changes with the dial tone. 

Here to help 🙂
Virgin Media Forums Agent