No dial tone for the past few days - "Check line cord" message on the phone display.

[Kam65]

Not sure if I have been switched over to VoIP or not, but my phone is connected to the wall socket (DECT base unit), and all handsets have no dial tone. Am I supposed to have received and adapter to plug the phone into the Hub?. Hub is in Modem mode with 3rd party router.

Thanks.

[Lee_R]

Hi @Kam65 thanks for posting and welcome back to our community.

Sorry to hear that your landline is not working for you and for any inconvenience this may be causing. Can you please advise, if you've tried using an alternative handset?  Because of the "pause" on migration to 21CV (telephone via your hub) I'm certain we won't have switched you over without consulting you.  For future reference, you may wish to check for potential faults in your area here.  That link would also allow you to login and book a technician if required.  Also, in the likelihood that you still have the traditional phone socket, connection you may find here and here, useful.  However, as you've reached out to us, I would love to have a look on your behalf. I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.
Regards   

Lee_R

[Lee_R]

Hi @Kam65 thanks for getting back to me privately. 
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 
Do please let us know how the appointment goes. 
Regards

Lee

[Kam65]

Hi,

The engineer turned up, and said that we have an olde wiring system which needs to be upgraded to VoIP, as you are no longer maintaining the old wiring/systems. He then had us switched to VoIP and gave us an adapter to plug into the modem.

So, I have no idea what the fault was and why we had no service (obviously not our phone equipment).

[Martin_N]

 Thank you for the update. To confirm, is the service now working through the VoIP system?

^Martin