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John803's avatar
John803
Joining in
12 days ago
Solved

Tv control not displaying in app

When I select tv control and connect to lounge box the app displays the error message “Another app is currently playing on your TV box”.  Does anyone know how I can solve this. 

  • newapollo's avatar
    newapollo
    11 days ago

     Which set top box do you have? 

    If you have a V6 box, you'll need to set the standby settings on your box to either Connected Low Power or Always On so it can interact with the TV Control app. 

     If you have a TiVo box, you’ll need to connect the box to your Hub, as the app connects to your box over the internet

    If you have either a TV360 or Stream box you need to use the TVGo app.

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 days ago

     Which set top box do you have? 

    If you have a V6 box, you'll need to set the standby settings on your box to either Connected Low Power or Always On so it can interact with the TV Control app. 

     If you have a TiVo box, you’ll need to connect the box to your Hub, as the app connects to your box over the internet

    If you have either a TV360 or Stream box you need to use the TVGo app.