No Dialing Tone

[wozzer52]

Hi, Been away for most of last week and just realised that landline not working at all. Not used a great deal but keep for elderly father.

Checked with Virgin Media website and followed suggestions i.e. try different phone not cordless. Also switched off the hub and switch on again. No change.

I would be grateful for some help please. Not really urgent but when possible, thank you.

Regards,

Warren

[Ayisha_B]

Hi @wozzer52 👋

Welcome back to our Community Forums and thanks for your post.

I am sorry for the landline issues and I'd love to help. 

Have you tried troubleshooting here 👉 Why is my Virgin landline not working?

Let us know so we can offer further support.

[wozzer52]

Hi, Thank you for your reply. Yes I have followed the Virgin advice and I still have no dialling tone.

Regards,

Warren

[Ayisha_B]

I'm going to pop you a PM 📩 to assist further.

Hope to hear from you soon!

[Ayisha_B]

Thanks for confirming the requested details via PM @wozzer52 

I've booked an engineer for you to come out and have a look into the issue with the landline. You can find confirmation of the visit via your 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The engineer diagnoses the faults as not being caused by our network/equipment 
•The engineer discovers that the fault or problem relates to your equipment
•The engineer discovers that the fault or problem relates to any system that we are not responsible for

The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes! 🙂