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New router linked phone not working

Joining in

I've switched my phone from the analogue socket the new router using the dingle provider. Reset the router several times. Unplugged phone several times. Tried other phones. And still no land-line tone. 

Any suggestions? No service now for three weeks. 


On our wavelength

Have you plugged the adaptor into the upper phone socket on the hub? The bottom socket doesn't work at all

Forum Team
Forum Team

Hi Mccannmark,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and can see that we will need to arrange a technician visit to resolve the issues, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,

Joining in

Sorted by a VM visit. Cheers. 

Thanks for the update @Mccannmark 

Glad to hear this!

If you need anything else, let me know.

Have a lovely weekend!

Forum Team

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