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Landline still dead unable get a technician call

Tuning in

Could any Forum Team member apart from John_GS tell me how I can get my phone line repaired.?After I posted on this forum I was contacted by the previously mentioned team member and I believe that I provided all the information requested but it seems that it was not enough.All the steps to check the socket and phones were carried out as suggested on the Virgin Media website. As a pensioner I need my land line phone because most of my relatives and friends only have my land line number.I have had no phone since Sunday the 25th of February.

Thank you in advance.


Forum Team
Forum Team

Hi @BT38 thanks for getting back to us.

I am sorry to hear that you've been without a landline service for such a time and sorry for any inconvenience this may be causing. I'm also sorry to hear you're unhappy with the customer service you've received.  I would like to take a look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.


Forum Team
Forum Team

Hi @BT38 thanks for getting back to me privately. 
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 
Do please let us know how the appointment goes. 
Take care.

Hello Lee there is nothing on Orders and Appointments.The message says "It looks like you don't have any open orders"

I am sorry @BT38 I will re-reach (that a saying?) out to you privately.