Landline not working

[sueray]

My landline is not working.  I have checked online and it says there is no issue.  Cannot receive or make calls.  We bought a new phone today, but still not working.  Can you help please 

[Ilyas_Y]

Hey there @sueray Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues with the landline services you are having. 😢
I will assist you on this matter and look in to this.

I will send a private message for further support. ✉

Kind regards,
Ilyas.