Landline not working.

[philip1976]

Landline not working. Message on phone screen says Check Phone Line. No dialing tone. Landline is via the internet. Internet is working ok. Help page says no problems in my area!

[Lee_R · Accepted solution]

Hi @philip1976 thanks for posting and welcome back to our community.

Sorry to hear that your landline is not currently working for you and for any inconvenience this may be causing. I've had a look at our system from our side and cannot find any faults.  I am going to send you a private message to confirm some details. Please keep an eye on your inbox in the top right of your screen.
Regards

Lee_R

[Lee_R]

Hi @philip1976, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[Lee_R]

Further to my last post, @philip1976 I know you've already migrated your line and had it previously working.  But you may also look at the phone light on your hub, if you have issues in the future. You can see more about this, here.  It's in the part titled 'connecting the adaptor to your phone > can't make calls?'

Regards

Lee_R

[philip1976]

Thank you. I will look out for the red ring flashing on the Hub 4 next time the phone line doesn't work.

[Lee_R]

Thanks for your understanding @philip1976 

Reach out to us any time you need us.
Regards

Lee

[cab12]

I have no landline available and have tested the external line-in via the test socket and can still not make a call. The online service status tells me there are no known faults in my area but wonder if this forum can give any further assistance?

[Akua_A]

Hi @cab12 

Welcome to our community forums and thank you for your first post. Sorry to hear your landline is down and you are unable to make calls. To look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,