on 02-07-2024 14:53
The green cabinet has failed to recover correctly since an area powercut and our landline is not working, no dial tone, if call the number it's busy.
The same problem happens each and every time the green cabinet suffers a power loss, service status shows ok, so unable to book an engineer.
on 02-07-2024 15:31
Hi @aknight7200
Thanks for your post and welcome back to the community.
Sorry to hear of the phone line issues.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill