Landline not working...check cord error

[Hildahennessey9]

Our landline has stopped working...my husband is ill at the moment and we have carers coming in daily.  My son is trying to find out what's wrong but everything is connected as it should be.  We urgently need our phone to work again. Its giving a 'connect cord' error.  There are no shown issues on our postcode at this time.

[Robert_P]

Hello Hildahennessey9

We're sorry to hear of the landline issues, we understand the concern and confusion this is causing and appreciate you making us aware via the forums. Welcome to the community.

Can you confirm if you're experiencing any issues with any other services such as broadband or TV? Do you connect the landline base unit via a wall socket or the back of the Hub?

Rob