on 24-09-2024 01:45
Hi all, family have been using new FTTP service on XGS-PON network alongside old Sky FTTC landline.
Sky contract coming to an end so need options for landline. Is this available from VM in XGS-PON areas yet? It still seems to be ‘coming soon’.
Any experience using VOIP services on the Hub 5x as an alternative?
Answered! Go to Answer
24-09-2024 14:33 - edited 24-09-2024 14:35
@jacob9hawkes wrote:Hi all, family have been using new FTTP service on XGS-PON network alongside old Sky FTTC landline.
Sky contract coming to an end so need options for landline. Is this available from VM in XGS-PON areas yet? It still seems to be ‘coming soon’.
Any experience using VOIP services on the Hub 5x as an alternative?
VM is at the moment using its existing cable headend exchanges to provide landline services (including the hub based lines). These only cover the existing legacy cable franchise areas, so the newer XGS-PON areas currently have no facilities until VOIP is switched on sometime next year. I would seriously look at a standalone VOIP provider to move to, as the service can be used on any internet hub no matter what ISP it belongs too.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-09-2024 08:31
Hello jacob9hawkes,
Welcome to the community and thanks for taking the time to post here on the forums. The XGS-PON service is not available in all areas at the moment, all customers will be advised once the service becomes available in their or all areas.
Kind Regards,
Steven_L
24-09-2024 14:33 - edited 24-09-2024 14:35
@jacob9hawkes wrote:Hi all, family have been using new FTTP service on XGS-PON network alongside old Sky FTTC landline.
Sky contract coming to an end so need options for landline. Is this available from VM in XGS-PON areas yet? It still seems to be ‘coming soon’.
Any experience using VOIP services on the Hub 5x as an alternative?
VM is at the moment using its existing cable headend exchanges to provide landline services (including the hub based lines). These only cover the existing legacy cable franchise areas, so the newer XGS-PON areas currently have no facilities until VOIP is switched on sometime next year. I would seriously look at a standalone VOIP provider to move to, as the service can be used on any internet hub no matter what ISP it belongs too.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-09-2024 15:02
+1 for above, just move your number to a VoIP supplier and move on. I used SIPgate as they used to be free, but now charging. Vopifiy is another supplier you could look at. That way if you move to another ISP, you don't have to worry about your phone. Most of these suppliers also allow the "landline" number to be used on your mobile as well via the VOIP softphone software.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-09-2024 17:00
on 25-09-2024 14:36
Keeping our three phone numbers out of ISP bundles is our priority, hence we have Sipgate VOIP.