Landline dead

[Chintzo]

Hi. My elderly parents' landline isn't working, completely dead. They don't have a hub installed with broadband or Internet. They just have a virgin tv box and landline. Can anyone please help with details of who I should contact. Thanks

[Molly_T]

Hi Chintzo 👋 Welcome to the community forum!
Thanks for getting in touch, sorry to hear about these issues with your parents landline!

We will just need to send you a PM to confirm a few account details so we can take a closer look at what's happened and offer support. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞