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GJ_12345's avatar
GJ_12345
Joining in
2 years ago
Solved

Landline dead again

Old fashioned wired landline...   No dial tone when going off-hook, but can hear a click, showing that cabling is intact.  Calling in, I get engaged tone. Online check says landline is ok, but says ...
  • goslow's avatar
    goslow
    2 years ago

    I have often found in the past that the service status page may list only one service with a problem but, in reality, other services may be faulty too.

    Have you tried the automated service status number 0800 561 0061? If you can get a mobile signal, it may report more localised problems not showing on the service status page.

goslow's avatar
goslow
Alessandro Volta
2 years ago

I have often found in the past that the service status page may list only one service with a problem but, in reality, other services may be faulty too.

Have you tried the automated service status number 0800 561 0061? If you can get a mobile signal, it may report more localised problems not showing on the service status page.

  • GJ_12345's avatar
    GJ_12345
    Joining in
    2 years ago

    Thanks, I didn't know of that number, but I tried it and there are no known local issues

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey GJ_12345, thank you for reaching out and I am sorry to hear you are having some issues with.

      Did that report any faults at all?

      Is the landline okay or still playing up?