Landline answerphone

[Dandajohn]

I do not have a handset plugged in but callers hear the line ringing, then an answering service kicks in and asks them to leave a message. Can this be replaced with a greeting “this landline is not in use, please call on the mobile phone number”, or just the message “this number is not in use”. 

Thanks

Amanda

[Ashleigh_C]

Hi there @Dandajohn 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We do not have a service that would stop the landline ringing but I can take a look and ensure the phone is set for fewest amount of rings via a private message? 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.