Forum Discussion

AlanB145's avatar
AlanB145
Joining in
3 years ago

On my home landline the answerphone has stopped cutting in

After many years of working ok my answerphone on the home land line has stopped cutting in, so no one can leave any messages. The phone is ringing and working fine apart from that. Tried calling 150 but didn't seem to get anywhere.

  • Kain_W's avatar
    Kain_W
    3 years ago

    Hi AlanB145,

    Thanks for posting and welcome to the community!

    Sorry to see you're facing issues with your landline.

    From checking our service, I can see there's some options we need to adjust.

    I've sent you a PM to discuss further.

    Thanks,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    3 years ago

    Hi AlanB145,

    Thanks for posting and welcome to the community!

    Sorry to see you're facing issues with your landline.

    From checking our service, I can see there's some options we need to adjust.

    I've sent you a PM to discuss further.

    Thanks,

    • conrail's avatar
      conrail
      On our wavelength
      3 years ago

      since the wifi update and landline has been attached to my hub the answerphone is not kicking in and callers cannot leave messages,

      as I run a small group of elderly people this option is very important,

      anybody any answers please? all help and advice appreciated 

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        3 years ago

        Hi conrail

         

        Thank you for your post and welcome to our community.

         

        I am sorry to hear about the issues you are having with the voicemail service.

         

        Has this ever worked since the switch over?

         

        Are you using the adaptor provided by us to connect the phone?

         

        Please pop back to us when you can.